Remotely partnered with customers effectively resolving issues through phone, email, and chat channels by delivering a human and consultative experience through creative, technical problem-solving and thorough knowledge of HubSpot software.
Developed front end Nuxt.js application with Tailwind CSS using Github as version control. Designed and built highly-responsive web-based applications using Gatsby JS framework, Contentful headless CMS, and Netlify serverless deployment.
Deployed career website using content management system to meet client deliverables. Collaborated with IT Operations remotely to communicate weekly and daily tasks.
Developed web app to track inventory of school kitchen snacks using Python, Django, Heroku, Github. Collaborated with a team of alumni and current students on community projects/apps. Practiced use of Agile methodologies and iterative development through use of projects/apps.
Developed Full stack applications to practice use of technologies in a simulated Agile environment. Collaborated with classmates on Github & Visual Studio Code live share as a real-time version control. Developed e-commerce web app using ASP.NET Core to display products & allow multiple users to have unique IDs to post/edit/delete comments in blog area.
Managed scheduling of 50-75 client phone calls & blood draw appointments per week driving over 90% engagement and over 70% retention. Maintained multiple support queues simultaneously using creative problem solving and de-escalation strategies to maintain over 90% client experience satisfaction rate. Designed new-hire training materials. Evaluated trainees to give direct feedback expediting development.
22-month post-baccalaureate faith-based program with emphasis on personal development, community service, public speaking, faith outreach, international youth development tours, peer-based mentorship, public speaking, leadership, collaborative teamwork, & advanced theological studies. Directed student-led national & international conferencing with multi-thousand attendees present; managed 50+ person team to set up & break down bookstore with over 2000 items; participated in non-profit service and training, in volunteer and staff positions. Edited theological publications through proofreading & typesetting; facilities management, distribution, warehousing, and inventory product management of 1600 titles.
Conducted technician training & scheduling; managed staffing of 15 technicians & their assignments. Maintained & educated repeat customers via technical support for retail products; performed group and one-on-one customer product use trainings, customer sales & service with 40 closed sales per shift.
Designed and built highly-responsive desktop & mobile application using Wix website builder. Leveraged SEO features to increase online presence using Google Search Console.
Applied brand refresh changes using SmashFly CMS. HTML & CSS. Version control: Bitbucket & JIRA. Maintained responsiveness across Safari, Chrome, Firefox, & Edge for both mobile & desktop devices.
I love coffee and I am discovering a love for business. I used this project as way to practice setting up an e-commerce shop with product inventory and cart functionally.
This is a sample site I made for a friend's business. I wanted their site to have a visual representation and connection to the business name. The template I used had some good bones and helped spark this draft.
Sep 2019 - Dec 2019
Aug 2012 - May 2014